FAQS

We know getting your order right — and on time — matters. Here’s what you need to know about timing, changes, issues, and payments.

Order Timing & Tracking

Your order is processed and shipped within 3~5 working days after purchase. Because we ship worldwide from fulfillment centers located near your region, delivery typically takes 7 to 20 working days. Once your package leaves our facility, your tracking number becomes active — though it may take 3–7 days for the carrier to register and update that information in their system.

Order Changes & Cancellations

If you need to cancel an order, you must reach out within 12 hours of placing it. After that window, processing begins immediately — and once an order has been processed or shipped, cancellation is no longer possible.

Problems With Your Order

If your order arrives defective, incorrect, or damaged, notify our customer service team within 7 days of receiving it. We’ll review your case before proceeding — replacements are issued only after approval. Do not return items without first receiving instructions from us. Opinionan reserves the right to deny any request that doesn’t meet eligibility criteria.

Payment Options

You can pay using PayPal, major credit cards including Visa, MasterCard, Discover, and American Express, or a Debit Card.

If your situation isn’t covered here, reply to any order confirmation email or write to cs@opinionan.com — we’ll respond within 24 business hours.