RETURN POLICY

Canceling your order

You can cancel your order only before the product is shipped or produced. If we approve your cancellation request while the item is still in production or hasn’t left our facility, you’ll receive a full refund. Once the product is shipped out, cancellation is no longer possible.

Returning your item

You may start a return within 14 days after the receipt of the product. To qualify, the item must be unused, in the same condition as when you received it, and packed in its original packaging. You’ll also need to provide a receipt or proof of purchase. Please don’t send returns directly to the manufacturer or any transit station — we’ll share the correct address once your return is initiated.

Getting your refund

After we receive and inspect your returned item, and approve the refund, credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If your refund is delayed

If your refund hasn’t appeared yet, follow these steps in order: check your bank account again, contact your credit card company, then contact your bank. If none of those resolve it, contact us at cs@opinionan.com.

Where to send returns

Please contact our Customer Service at cs@opinionan.com to get the return address.